Township of Uxbridge Introduces Pilot Smart Answer Activation to Enhance Caller Experience

The Township of Uxbridge is pleased to announce the launch of a pilot project aimed at improving the caller experience. Smart Answer Activation, a platform powered by artificial intelligence (AI), will step in when callers are unable to reach a live representative. This innovative service connects callers directly to the information or services they need through an AI-powered response, eliminating the need to leave a message and wait for a callback.

By introducing this system, Uxbridge is enhancing the customer service experience, allowing residents to access the information they require quickly and conveniently through a self-service platform. This initiative is part of the Township's ongoing commitment to improving accessibility and efficiency for all residents.